Client Contract
Client Contract
ARCAnchorServices.com
770-328-9659
info@ARCAnchorServices.com



All parties agree to the following:

The term ARC & Anchor Services and A&AS as used herein refers to the officers, owners, employees, and subcontractors of the company known as ARC & Anchor Services, LLC, and its authorized representatives.

Client agrees to contact A&AS 2 days prior to departure in order to confirm their service dates IF A&AS has not contacted the client. A&AS will update & communicate with the client through the Client Portal during or upon completion of each visit.

Client agrees to pay A&AS for all services before or at the time of the first visit. A 72-hour advance notice is required for cancellations in order to receive a full refund. If cancellation is within the 72 hour window, there will be a 50% cancellation fee. Client agrees to pay a $40 fee for any and all returned checks regardless of the reason.

This contract authorizes A&AS to enter the Client's home & property to provide the services listed herein and on the invoice/client profile, which shall be an addendum to this service contract.

Upon Client's request to provide services in the future, Client agrees that this contract shall be renewed or extended in its entirety, without further written authorization. The term of said renewal shall coincide with the service dates as listed on the most recent communication, invoice or client profile.

A&AS agrees to provide the services stated herein, and in the Client Portal in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the Client expressly waives and relinquishes any and all claims against A&AS unless arising from deliberate negligence on the part of ARC & Anchor Services or their representative(s).

In the event of inclement weather, natural disaster or act of war in your location, the Client authorizes A&AS to use best judgment in caring for pet(s) and home, including altering the requested service.

If the pet(s) become ill while under the care of A&AS and medical care is needed in the best judgment of ARC & Anchor Services, Client authorizes A&AS to transport the pet(s) to the Client’s veterinarian or one who is available. Client authorizes A&AS to approve any emergency treatment recommended by said veterinarian. Client authorizes A&AS to take Client’s pet(s) to an Emergency Clinic for Animals when the Client’s veterinarian is not immediately available. Client further agrees to promptly reimburse A&AS for any expenses incurred for emergency treatment. Client releases ARC & Anchor Services from any and all liabilities related to transportation, treatment and expense resulting from emergencies.

Client agrees to reimburse A&AS for the purchase of materials necessary for the satisfactory performance of duties that the client should have on hand (ex: food, litter, etc); and for any emergency expenses incurred resulting there from.

Client agrees to reimburse A&AS, at the hourly rate, for unplanned trips to the pet supply store and/or any additional time required to obtain supplies or to handle emergencies
In the event of incompatibility, personal emergency, illness, injury or unexpected unavailability on the part of ARC & Anchor Services, Client authorizes A&AS to arrange for another qualified individual to fulfill the responsibilities set forth in this contract or to arrange for alternative care of Client’s pet(s). Client further agrees to promptly reimburse A&AS for additional costs incurred, if any, due to providing alternative care of Client’s pet(s).

If Client is delayed in returning home, Client agrees to notify A&AS of such delay and agrees to pay ARC & Anchor Services for any additional visits required until their return.

Client gives ARC & Anchor Services authority to enlist the services of a locksmith in the event of lock, key, electronic entry or automatic door opener malfunction. Client agrees to reimburse A&AS for all costs incurred and not hold A&AS liable for consequences related to locksmith activities.

Client gives A&AS authority to enlist the services of a locksmith in the event of key loss due to A&AS negligence. ARC & Anchor Services will cover all costs incurred under this circumstance. Client will not hold A&AS liable for consequences related to locksmith activities.

15. Client will not hold A&AS liable for keys left hidden outdoors and events that may occur from it.

16. If Client expects anyone in the home while in the care of ARC & Anchor Services, Client will notify A&AS in advance. If ARC & Anchor Services is not aware of visitors and arrive at the home to find unknown visitors, the police will be called. Job sharing is not covered under our insurance. We will NOT be responsible for your pet or home if any other service provider, friend or family member enters your home while we are not there. ARC & Anchor Services will not grant access to the home for anyone without prior instruction to do so. A&AS will not be held liable for any damages to home or pet(s) by visitors.

17. If Client’s pet(s) show aggression that ARC & Anchor Services deems unstable or unpredictable, A&AS reserves the right to refuse or cancel service. Client will be liable for medical expenses and/or damages due to the aggression of the pet(s).

18. ARC & Anchor Services will not be held liable for the well being or actions of any pet(s) with unsupervised access to the outdoors. It is strongly advised that all pets remain confined for their safety and welfare in Clients absence. It is the Clients responsibility to pet proof all pet areas. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to keep the pet(s) contained.

The Client fully understands the contents of this contract and agrees to pay any additional charges due, within 7 days of the service being completed.

ARC & Anchor Services does operate under a “No Snoop” policy. We will not snoop through your belongings. Be sure to close off any rooms you do not want us in. We will check every opened room for “accidents” so that we may clean them. Please be aware that we will go into closed rooms if there are any pets missing and we cannot find them elsewhere or need supplies not set out.

Thank you for sharing your pets with ARC & Anchor Services!!